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Team Lead - customer service

Montreal, QC

ABOUT BONLOOK

Founded in Montreal in 2011, BONLOOK literally transforms the use of eyewear from seeing to being seen. Defining itself as the ultimate destination for a trendy and impeccably designed frame wardrobe, BONLOOK aims to revolutionize the omnichannel shopping experience of optical products. By making prescription eyeglasses accessible, BONLOOK transformed it into a must-have fashion accessory at an unbeatable value for money.

RESPONSIBILITIES

  • Offer impeccable customer service via chat, email and phone calls

  • Offer support to customer service team agents

  • Responsible for internal communications with team and colleagues

  • Payment and order adjustments

  • Daily productivity follow-ups

  • Team development contribution

  • Constant input and participation in maintain current processes and assisting with developing new ones

  • Compliance and quality assurance monitoring

  • New member training

Type of profile we’re looking for

  • Au minimum un DEC;

  • 5 to 7 years of experience in customer service

  • 100% bilingual written and spoken (French and English)

  • Creative, independent and fast learner

  • Strong social/leadership skills

  • Not afraid of rapid growth and quick changes

  • Great time management skills


If you are interested, please send your resume and your cover letter at : cv@bonlook.com

apply for this position

View all our job openings

Careers

ABOUT BONLOOK

Founded in Montreal in 2011, BONLOOK literally transforms the use of eyewear from seeing to being seen. Defining itself as the ultimate destination for a trendy and impeccably designed frame wardrobe, BONLOOK aims to revolutionize the omnichannel shopping experience of optical products. By making prescription eyeglasses accessible, BONLOOK transformed it into a must-have fashion accessory at an unbeatable value for money.

RESPONSIBILITIES

  • Offer impeccable customer service via chat, email and phone calls

  • Offer support to customer service team agents

  • Responsible for internal communications with team and colleagues

  • Payment and order adjustments

  • Daily productivity follow-ups

  • Team development contribution

  • Constant input and participation in maintain current processes and assisting with developing new ones

  • Compliance and quality assurance monitoring

  • New member training

Type of profile we’re looking for

  • Au minimum un DEC;

  • 5 to 7 years of experience in customer service

  • 100% bilingual written and spoken (French and English)

  • Creative, independent and fast learner

  • Strong social/leadership skills

  • Not afraid of rapid growth and quick changes

  • Great time management skills


If you are interested, please send your resume and your cover letter at : cv@bonlook.com

apply for this position

View all our job openings

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