Our customer service team is available to assist you from Monday to Wednesday: 9am - 6pm, Thursday & Friday 9am to 9pm, Saturday and Sunday: 9am to 5pm ET. Please feel free to contact us if you have any questions. We'll get back to you as soon as we can.
For all media inquiries, please contact email@example.com.
For all collaboration requests, please contact firstname.lastname@example.org.
A member of our team will only be in contact with you, if your request is of interest.
Come visit our specialists in one of our retail locations
While we do not currently offer a home try-on service, our free return policy is so flexible and easy that it’s just as good! Learn more about our return policy. And, since you receive frames with prescription lenses, you get to wear them right away! We have stores in Quebec and Ontario, Canada where you can try on frames. Visit our store locations page for addresses and business hours.
You will be able to activate our virtual try-on service from any product page. Below the main product picture, click on the VIRTUAL TRY-ON button and choose to activate your webcam or upload a passport-style picture of yourself. Virtually trying on frames is a fun and easy way to find out if the shape or color of the frames suits you!
We offer the Perfect Fit questionnaire to help you find just the right frames. Answer a few questions and instantly receive recommendations based on your face shape and width, and your personal style. Get your personalized suggestions now.
You can also consult our handy Face Shape Guide that provides information on how to identify your face shape and directs you to the most flattering frames. If you already know the frame size you are looking for (i.e., small, medium or large), you can use the “Filter” tool at the top of each catalog page to narrow down the selection.
Do not hesitate to call our customer service department. Our agents know all about the shape and fit of our frames. They will happily guide you through the selection process. Learn more on how to contact a customer service agent.
All our prescription lenses are made by Essilor, the world’s leading manufacturer of first-rate ophthalmic lenses. Lenses are fitted to your prescription by a certified optician at a top North American laboratory.
We sell high-quality single vision, progressive, degressives, and anti-fatigue lenses.
We also offer a wide range of treatments to customize lenses to your needs. Learn more about our lenses and treatments.
In Canada, we sell anti-fatigue, degressive, and progressive lenses, which are only available in-store and require an appointment with one of our opticians. Book an appointment.
In the United-States, we only sell degressive and progressive lenses online. Anti-fatigue lenses are not available for US orders.
These types of lenses are not available for international orders.
Photochromic treatment allows the lenses to darken or lighten gradually by adapting to the light intensity. In Canada, photochromic lenses are only available in-store and require an appointment with one of our opticians. Book an appointment.
Not available for US and International orders.
All our frames can be used for reading glasses. To place your order, add the frames you want to your cart and select the lens magnification strength.
Yes, of course! However, even if you are buying glasses just to look fabulous and do not need prescription lenses, it is still mandatory to have real lenses for health and security reasons. Our high-quality non-prescription lenses offer the same anti-reflective and scratch-resistant protections as our regular prescription lenses. No one will know the difference! When placing your order, select the "I need non-prescription lenses for my glasses" option at checkout.
If you prefer only purchasing frames and consulting your eye care professional for prescription lenses, place your order and select the "I need non-prescription lenses for my glasses" option at checkout.
Please note that if you live in Canada, our non-prescription glasses are subject to sales tax.
Each style is available in one only size, but we offer a variety of styles for narrow, medium, and wide faces.
Frame measurements are listed as 3 numbers on each product page under the main picture. The first number refers to the width of one lens in millimeters, the second to the width of the bridge (the middle part), and the third to the length of one temple arms.
The measurements of most frames, including those sold by BonLook, are printed inside the temple arm. Please note that while measurements can help you shop for frames of approximately the same size, similar measurements do equal the same fit. If you are choosing frames based on their measurements, it is recommended that you also select a similar shape. For example, round frames are often smaller than other shapes. Hence, a round frame that measures 45-19-135 will likely offer a similar fit as a rectangle frame that measures 50-17-135.
Your frames will be delivered entirely even and leveled. Nevertheless, since it is common to have an ear higher than the other, frames may need adjustments to sit straight on your face or be tight enough behind the ears. You have a few options: you can visit one of our stores in Canada, adjust the frames yourself or contact one of our customer service agents for help.
If you are not close to one of our stores, most optical stores can adjust your frames for a small fee that we will refund up to a maximum of $20 (send us a copy of the bill.) Please ask the person assisting you to avoid heating your lenses to avoid damaging them (directly heating the lenses can cause cracks or bubbles.) Heat should only be applied to the frames.
If you want to adjust your frames yourself, here are simple step-by-step instructions:
IMPORTANT: The one-year warranty starts from the delivery date and is not renewable.
We offer a one-year warranty for any manufacturing defects and lens inaccuracies within one year from the delivery date. Defective items under warranty will be repaired or replaced at no charge. Our warranty does not cover damages caused by everyday wear and tear, or physical damages caused by sudden force or accidents. It does not cover stolen or lost frames.
In all cases, send your request by email at email@example.com and include your original order number with a photo of the damage, if applicable.
Blue light is a section of the light spectrum that is also artificially emitted by the screens such as cell phones, tablets, computers, TVs, etc. We are all exposed to it every day. Blue light emitted by screens is 100 times stronger and more aggressive than by natural sources due to the powerful LED lighting.
Disrupted sleep patterns, headaches, eye dryness and fatigue, blurred vision, and stiff neck are just a few of the symptoms linked to visual strain caused by overexposure to digital devices. Some studies even claim that this type of light is responsible for degenerative eye diseases, regardless of age.
To soothe eyes that are exposed to sources of artificial blue light (cell phones, tablets, computers, TVs, etc.), improve sleep quality, and prevent eye diseases.
Treatment (thin film) reflecting the blue light is applied to both surfaces of the lens.
If you place the lenses on a white sheet of paper, they will appear slightly yellow, but rest assured that this tint will not be noticeable when wearing the glasses.
Blue light protection is available for lenses with prescription (simple vision) or without at an additional charge of $75 that will be added to the price of your order.
Here is a handy checklist before ordering. Make sure that your prescription:
- - Has been written by a certified optometrist.
- - Is valid. We cannot fulfill expired prescriptions. In Quebec, prescriptions are valid for a period of up to 2 years. For the rest of Canada, it is recommended to get an eye exam every 2 years to have the most accurate prescription, but the expiration date is at the optometrist’s discretion.
- - Is for glasses and not contacts. Contact lenses prescriptions can be very different from eyeglasses prescriptions. Make sure that your prescription is for eyeglasses and not contact lenses.
- - Includes your pupillary distance (PD) measurement.
In Canada, the law requires that we obtain a picture of the original prescription. Our experts verify all prescriptions to ensure that they are valid and respect the province’s regulations.
Customers from all the other countries are not required to provide us with a copy or proof of their prescriptions. However, be assured that your prescription will be verified by our experts before being sent out to our laboratory. Please note that each individual is responsible for seeing an optometrist, preferably every 2 years.
A prescription usually looks like this:
SPH CYL AXIS ADD PRISM O.D. -3.25 -1.00 176 O.S. -3.50 -1.25 180
Or like this:
- R -3.25 / -1.00 x 176
- L -3.50 / -1.25 x 180
What do these letters mean?
- O.D. = Right eye
- O.S. = Left eye
- SPH = Sphere. The sphere is the main part of your prescription. It indicates the strength of your myopia (nearsightedness) or hyperopia (farsightedness). If you see the infinity (∞) symbol, Pl or PL in the SPH column, it means you are neither nearsighted nor farsighted.
- Sometimes, the SPH number is written without the decimal point, and the positive or negative symbol will be written above the number rather than in front of it. For example, 150 is the same as +1.50 and -25 is the same as -0.25.
The cylinder indicates whether or not you have astigmatism.
If the CYL column is empty or indicates a DS or SPH, it means that you do not have astigmatism.
The axis indicates the location of your astigmatism.
If you have a CYL value, you must have an AXIS value.
It will be between 1 and 180 degrees and should always be a whole number (no decimal point).
- ADD: If you have a value in the ADD section, it indicates that you need progressive lenses. Please refer to the section “Do you sell bifocal, multifocal or progressive lenses?'' for more information.
- PRISM: The prism section is usually left empty. If there is a value, it means you have a special prescription because of a specific condition (e.g., lazy eye). We recommend you only purchase our frames and see your eye care professional for the lenses.
We do not offer eye exams. You need to see a licensed optometrist to get a new prescription.
We can fill a wide range of prescriptions, including those with astigmatism. However, we do have some limitations. If your prescription is outside the range that we usually carry, do not hesitate to contact our customer support department. Our agents will be able to determine whether we can fill your prescription.
Here is our standard range for optical frames or regular sunglasses lenses:
- SPH (for nearsightedness or short-sightedness):
We fill prescriptions with a sphere (SPH) value between -8 to +8 online, and -10 to +10 in store.
If you do not have astigmatism, the SPH will be the only value on your prescription (no CYL or AXIS).
Very thin (1.67) lenses are required if the SPH is between -6.5 to -3 and +2.5 to +5.50
Ultra thin (1.74) lenses are required if the SPH is between -10 to -6.5 and +5.5 to +10
- CYL & AXIS (for astigmatism):
Our basic prices include prescriptions with a CYL value between ±3.00.
If your cylinder is higher than ±3, we have other options available in store.
Visit our website for store locations and business hours.
If you have astigmatism in either eye, your prescription will indicate cylinder (CYL) and axis (AXIS) values.
- ADD (for progressive lenses)
- We fill prescriptions with an ADD value between + 0.75 to +4.00.
- This value indicates that you need progressive lenses.
We do not fill prescriptions with prism.
Here is our standard range for polarized prescription lenses:
- SPH: -6 to +4
- CYL: -2 to +2
- AXIS: no limit
- ADD: +0.75 to +4.00
The pupillary distance, also called PD, is the distance between the centers of each eye. It is often not provided by your optometrist, but instead measured by the optician when you place an order for glasses. However, it should be part of your prescription details and we highly recommend you that you request it when you see your eye care professional.
PD is measured in millimeters and used to align the center of the lenses with your pupils. If it is not written on your prescription, you can send us a picture via our PD measurement page.
For everyday cleaning, wipe your lenses with the microfiber cloth provided by BonLook. For more thorough cleaning, rinse them with gentle soap and water.
We recommend that you avoid using household cleansers (e.g., window cleaner, rubbing alcohol, etc.) on your lenses as they may damage the anti-scratch coating. Also, it's best to not clean your delicate lenses with coarse materials (e.g., wool, paper towels, bath towels, t-shirts, etc.). Although they may seem soft, they can scratch your lenses. Lastly, do not store your eyewear lenses-down; this is one of the common ways that lenses end up scratched. You should protect them in a hard case whenever you are not wearing them.
- - Customers 15-years and younger must meet with an in-store optician to measure their pupillary distance. A parent or legal guardian must be present and sign a liability release. Orders must be picked up in-store.
- - Customers 16 and 17-year-old must meet with an in-store optician to measure their pupillary distance, but the presence of a parent or legal guardian is not required. Orders can be picked up in-store or shipped to another address.
All customers who are minors must meet with an in-store optician in person to appropriately fit and adjust the prescription glasses. Eyeglasses supplied to minors (younger than 19) must be impact resistant (polycarbonate lenses). Orders must be picked up in-store.
Opticians reserve the right to refuse the orders of very young customers or of customers who are minors with complex prescriptions.
- ALL OTHER CANADIAN PROVINCES
- US AND INTERNATIONAL ORDERS
Please call customer support for details at 1-877-755-6659.
No special conditions apply to the orders of customers who are minors.
You need a valid prescription. If you do not have one with you, we can call your eye doctor for you (select the option at checkout), or you can call yourself and ask for the details of your eyeglasses prescription (not your contact lenses prescription). By law, your eye care professional is required to give you this information. If your prescription has expired, you should get an eye exam and make sure to leave with a fully-detailed prescription that includes your PD measurement (the distance between your pupils measured in millimeters).
You can contact our customer support department by phone at 1-877-755-6659 (Monday to Wednesday: 9am - 6pm, Thursday & Friday 9am to 9pm, Saturday and Sunday: 9am to 5pm ET) or by email at firstname.lastname@example.org. We will gladly update your order.
You can follow the status of your order by going into the MY ACCOUNT section of our website and clicking on the ORDERS tab.
We currently only accept one prescription per user account. If you are ordering for someone else, you will need to create a separate user account. If you want 2 prescriptions filled, for example, one for reading and one for distance (presbyopia), you will need 2 separate orders due to the logistics at the optical laboratory and to ensure that the correct lenses are put into your frames.
As soon as possible! We work hard so you can have quality glasses at the earliest possible date. Once your order is completed and all the required information (prescription, pupillary distance, payment, etc.) is received, the manufacturing process of your glasses can begin. From then, you can expect the following:
Order type Single vision prescription or non-prescription Progressive or
high-index lenses (1.74)
Canada 10-12 business days 11-14 business days Contiguous US 8-10 business days for home delivery via UPS 11-13 business days for home delivery via UPS Alaska - Hawaii - Puerto Rico - Guam 10-30 business days for home delivery via USPS 10-30 business days for home delivery via USPS International 10-30 business days for home delivery via USPS -
It might seem long, but trust us, it’s all worth it! Here's a breakdown of the process:
It takes approximately 5 to 6 business days to make your new favourite glasses, and another 2 business days to validate your order at our distribution centre.
Your parcel is then shipped and delivered in 3 to 6 business days (except orders delivered in Alaska, Hawaii, Puerto Rico, Guam and abroad). We also offer UPS Expedited shipping within 2 business days to the Contiguous US for an additional fee of US$25.
When your order is shipped, you will receive a confirmation email including a tracking number. At any moment until you receive your parcel you can use this number to see where your glasses are!
Note: Shipments to rural addresses can take a few extra days to arrive. Orders are processed and shipped on business days only, Monday through Friday, excluding holidays.
SHIPPING RETURN Order under $ 80 Order $ 80 and over Order under $ 80 Order $ 80 and over CANADA CAN $10 FREE Customers will be responsible for shipping cost coverage for returns. Free 30-Day Return CONTINENTAL US US $10 ALASKA - HAWAI - PUERTO RICO - GUAM US $35 Customers will be responsible for shipping cost coverage for returns. INTERNATIONAL US $35
Please note that BonLook is not responsible for any customs fees.
Yes, we offer international shipping at additional charge of US$35
International shipments (outside Canada and continental US) are subject to our standard return policy and an extra US$35 non-refundable shipping charge. BonLook is not responsible for additional customs clearance charges.
Yes, we offer expedited shipping for orders within the US (excluding Alaska). You can select the option at checkout. Please note that we may need additional information when you place your order (PD measurement, prescription, etc.) In that case, expedited shipping will be possible only once we have received all the necessary information.
When you're happy, we're happy! Learn more about our easy, flexible, and risk-free return policy.
Unfortunately, we do not ship to P.O. boxes.
Unfortunately, we do not exchange our glasses since they are prepared specially for each customer. If you are not completely satisfied with your order, please refer to our return policy to see if you qualify for a return and refund.
For online transactions in Canada, we accept Visa and MasterCard. Payment through PayPal is available for US and international orders only.
In-store orders can be paid with Visa, MasterCard or debit cards.
While we do not accept insurance as payment, you can submit your BonLook receipt to your insurance company. If you need a detailed receipt, send your request by email to email@example.com or give us a call at 1-877-755-6659. Since every vision plan is different, we suggest that you contact your vision insurance administrator to find out how you can get reimbursed. Also, be sure to let them know that the cost of your glasses will be more than reasonable. Who knows, maybe they will offer you a discount!
You will find your itemized receipt in your BonLook account. You must log in to your account, go to MY ORDERS and click on DETAILS besides your order number. Click on the INVOICE button to access your itemized receipt.
We respect your privacy, therefore your payment is 100% secure. Every transaction is verified by MasterCard® SecureCode™ and Verified by Visa®.
We do not store any credit card information. You will have to enter your credit card number every time you make a BonLook purchase. As for your private account information, BonLook does not share personal information with any third parties except eye care professionals you have authorized. You will only receive emails from us.
Physical gift cards can be bought in any BonLook store, and e-gift cards in BonLook stores, on bonlook.com or by phone. You can only buy 1 gift card at a time.
Gift cards can be used in the currency in which they were purchased. You can redeem them on bonlook.com, to place phone orders or in any BonLook store. Shop around, select the glasses or accessories you’re interested in, and use your gift card as a method of payment. The gift card keeps track of the balance. You can use it on one purchase and the remaining balance another time. To redeem an e-gift card in-store, have your information handy — either printed out or accessible by email on your phone (if you love nature as much as we do). To redeem an e-gift card online, enter the number and PIN on the Billing page at checkout.
For purchases of more than the amount of a gift card, the full amount available on the gift card must first be used. The balance will be applied to the other method of payment.
You will receive an email confirming your purchase and another when the gift card is shipped to the recipient. If you are not receiving our emails, they may be tucked away in your spam folder. Be sure to thoroughly check all folders in your email account. Still having trouble? Contact our customer support department, one of our agents will be happy to assist you!
You will find the 16-digit number (identified like this: 1111-1111-1111-1111) on the back of your physical gift card, below the terms and conditions. Make sure you enter all the digits, without the dashes. The PIN is on the right-hand side of the code, scratch off the silver rectangle to uncover it.
You can check the balance of your gift card or e-gift card at any time. Check your balance now.
Yes, we have the same return policy for all transactions even those using a gift card (lucky you!) Learn more about our easy, flexible, and risk-free return policy.
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